Return, Refund & Cancellation Policy

Last Updated: 28 October 2026

This policy explains the conditions for eligible returns, exchanges, refunds, and order cancellations for purchases made through TEAM AGARBATTI.

1. Return Window

For products eligible for return, customers must contact us within 3 calendar days from the date the order is delivered.

Returns and exchanges are available only for eligible products. Please check the relevant product page for any product-specific restrictions before placing an order.

2. Return Eligibility

To be considered for a return, an eligible product should generally be:

Unused and undamaged.
In its original packaging, with original tags and included accessories where applicable.
Accompanied by the order number or other proof of purchase.

Products that have been used, damaged after delivery, returned without required packaging or accessories, or identified as non-returnable on the relevant product page may not qualify for a change-of-mind return.

If a product arrives damaged, defective, or different from the product ordered, contact us promptly with the order details and clear photographs so that we can review the issue.

3. How to Request a Return

To request a return or exchange:

Email teamagarbatti@gmail.com within 3 calendar days of delivery.
Use the subject line “Return Request – Order #[Your Order Number]”.
Include your name, order number, product name, delivery date, and reason for the request.
If the product is damaged, defective, or incorrect, attach clear photographs showing the issue.
Wait for our customer-support team to review your request and provide instructions before sending the product back.

A return request is not automatically approved when submitted. Our team will review the request and communicate the decision and next steps.

4. Return Shipping and Exchange Charges

Return shipping, pickup, and exchange charges may depend on the reason for the return, the product, and the available return method.

Any applicable charges will be communicated to the customer before the return or exchange is confirmed.

Please do not dispatch a product before receiving authorization and return instructions. Our team will provide the applicable return destination and shipping instructions after reviewing the request.

For damaged, defective, or incorrect products, contact customer support so that the case can be assessed and an appropriate resolution communicated.

5. Restocking Fee

No restocking fee applies to eligible returns.

Any separately applicable return-shipping, pickup, or exchange charges will be communicated before the return or exchange is confirmed.

6. Refund Method and Processing Time

Approved refunds are processed within 7 days after the returned product has been received or collected, inspected, and the refund has been approved.

Where supported, the refund will be issued through the original payment method. The time required for the refunded amount to appear in the customer's account may depend on the bank or payment service provider.

If your refund has not been processed within the stated period, please contact us with your order number and return details.

7. Order Cancellation

If you want to cancel an order, contact us as soon as possible at teamagarbatti@gmail.com and include your order number.

Orders may be eligible for cancellation before dispatch. Once an order has been dispatched, it may not be possible to cancel it as a pre-shipment cancellation; the applicable return policy will determine the available options.

Any approved cancellation and refund will be handled according to the applicable payment method and the timelines communicated to the customer.

8. Contact Us

For return, exchange, refund, or cancellation requests, contact:

TEAM AGARBATTI

Legal Name: VILAS CHATURLAL SHAH (HUF)

Trade Name: SHAH PATIL AND COMPANY

Address: MAHAVEER NAGAR, 89, SHAH PATIL AND COMPANY, JAIN BASTI ROAD, VAKHARBHAG, Sangli, Maharashtra 416416, India.

Email: teamagarbatti@gmail.com

Phone: +91 7020688479

WhatsApp: +91 9422408095