Terms & Conditions
Last Updated: 28 October 2026
Welcome to TEAM AGARBATTI. These Terms & Conditions govern the use of our website and purchases made through it. By accessing our website or placing an order, you agree to these terms and the policies published on our website.
1. Business Information
Store Name: TEAM AGARBATTI
Legal Name: VILAS CHATURLAL SHAH (HUF)
Trade Name: SHAH PATIL AND COMPANY
Business Constitution: Hindu Undivided Family
Business Address: MAHAVEER NAGAR, 89, SHAH PATIL AND COMPANY, JAIN BASTI ROAD, VAKHARBHAG, Sangli, Maharashtra 416416, India.
Email: teamagarbatti@gmail.com
Phone: +91 7020688479
WhatsApp: +91 9422408095
2. Use of the Website
You agree to use our website only for lawful purposes and in a manner that does not interfere with the website's operation, security, or availability.
You must not use the website to submit false information, conduct fraudulent transactions, interfere with other users, or attempt unauthorized access to our systems.
3. Products and Product Information
TEAM AGARBATTI offers incense sticks, agarbatti, dhoop, fragrance products, refillable perfume bottles, and related accessories.
We aim to describe our products accurately and provide relevant details such as pack size, quantity, fragrance, materials where applicable, availability, and price.
Product photographs may show minor differences in colour or appearance due to lighting, photography, or device settings. Customers should review the product description and specifications before placing an order.
We do not promise product outcomes beyond what is accurately supported by the relevant product description.
4. Product Prices, Discounts, and Charges
Product prices are displayed on the relevant product pages. Prices should be shown in Indian rupees (₹ or INR) and updated when prices change.
Applicable shipping charges and other mandatory charges will be disclosed before checkout is completed.
Promotional offers are subject to the eligibility criteria, validity period, exclusions, minimum order value, and maximum discount stated with the relevant offer. Discounts will apply only when the applicable conditions are met.
We aim to ensure that the amount charged at checkout matches the advertised product prices and the charges disclosed before purchase.
5. Orders and Confirmation
Customers are responsible for providing accurate contact, billing, and delivery information when placing an order.
Order confirmations acknowledge receipt of an order but do not prevent us from contacting the customer to resolve payment issues, availability concerns, incomplete information, or suspected fraudulent activity.
If an order cannot be fulfilled, we will communicate with the customer using the available contact details and explain the available options.
6. Payments
Payments are processed through the payment methods made available at checkout. Customers must provide accurate information required to complete a transaction.
Third-party payment providers may apply their own terms and procedures. Customers should review the applicable payment information before completing a purchase.
7. Shipping and Delivery
The estimated delivery period is 3–6 days, subject to the delivery destination, product availability, courier operations, and other circumstances outside our reasonable control.
Orders are generally dispatched within 2 business days, subject to order confirmation and product availability.
Delivery dates are estimates rather than guaranteed dates. Applicable shipping charges and available delivery offers will be disclosed before checkout.
Further information is provided in our Shipping & Delivery Policy.
8. Cancellations, Returns, and Refunds
Cancellation requests should be sent to teamagarbatti@gmail.com as soon as possible and must include the order number.
Orders may be eligible for cancellation before dispatch. Once an order has been dispatched, the applicable return policy will determine the available options.
Eligible products may be returned within 3 calendar days from delivery, subject to the conditions and exclusions stated in our Return, Refund & Cancellation Policy.
Approved refunds are processed within 7 days after the returned product has been received or collected, inspected, and the refund has been approved. Banks or payment service providers may require additional time to reflect the amount.
Any applicable return-shipping, pickup, or exchange charges will be communicated before the return or exchange is confirmed. No restocking fee applies to eligible returns.
9. Customer Responsibilities
Customers are responsible for:
- Providing accurate contact, billing, and delivery information.
- Reviewing product specifications and applicable policies before ordering.
- Using the website lawfully.
- Keeping order confirmations and other relevant purchase information.
- Contacting customer support promptly when an order issue arises.
10. Intellectual Property
Website content, including text, logos, graphics, photographs, and design elements, may be protected by intellectual-property laws.
You may not reproduce, distribute, modify, or commercially use protected website content without appropriate authorization, except where permitted by law.
11. Third-Party Services
Our website may use third-party services, including payment providers, courier companies, and analytics or technology providers.
Third-party services may operate under their own terms and privacy policies. Nothing in these terms excludes rights or responsibilities that apply under mandatory law.
12. Website Availability
We aim to keep the website available and functional but cannot guarantee uninterrupted access at all times. Temporary interruptions may occur because of maintenance, technical issues, or circumstances outside our reasonable control.
13. Customer Complaints and Dispute Resolution
If you have a concern regarding a product, payment, order, delivery, return, or refund, please contact us first so that we can review the issue.
Email: teamagarbatti@gmail.com
Phone: +91 7020688479
WhatsApp: +91 9422408095
Please provide your name, order number, a description of the issue, and any supporting documents or photographs.
We will review the complaint and communicate the next steps. If the matter cannot be resolved directly, customers may pursue remedies through the appropriate consumer commission, authority, or other forum available under applicable law.
Nothing in these terms prevents a customer from exercising statutory rights or remedies available under applicable Indian law.
14. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of India, subject to applicable consumer-protection laws and other mandatory legal requirements.
Where formal proceedings are necessary, the matter may be brought before a court or competent forum that has jurisdiction under applicable law.
Nothing in this section limits a customer's right to approach a consumer commission or another competent authority where permitted by law.
15. Changes to These Terms
We may update these Terms & Conditions when necessary to reflect changes to our website, operations, or legal obligations. The revised version will be published on this page with an updated “Last Updated” date.
Changes to these terms do not override customer rights under applicable law.
16. Contact Us
For questions about these Terms & Conditions, contact:
TEAM AGARBATTI
Legal Name: VILAS CHATURLAL SHAH (HUF)
Trade Name: SHAH PATIL AND COMPANY
Address: MAHAVEER NAGAR, 89, SHAH PATIL AND COMPANY, JAIN BASTI ROAD, VAKHARBHAG, Sangli, Maharashtra 416416, India.
Email: teamagarbatti@gmail.com
Phone: +91 7020688479
WhatsApp: +91 9422408095